Powerful Phrases for Difficult Situations


If you work with people, you’re bound to run into some difficult individuals on occasion. (I’m sure each of us also has our moments when others believe we’re hard to handle.)

However, there are some people who tend to be disruptive, controlling or hyper-critical. They may like to monopolize the floor at meetings. Some of them may like to throw their weight around the office, bullying others. (Workplace bullying in the United States has reached epidemic levels.)

Away from work, we may encounter unpleasant people at the bank, in the grocery store or even within our social circle.

How do we react? Renee Evenson, a business consultant and author of Powerful Phrases for Dealing with Difficult People, explains just what to do in every situation that could possibly arise, even if it involves confronting a highly abusive boss.

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